If you are not entirely satisfied with your service, we’re here to help.

Please read this policy carefully. This is the Return and Refund Policy of Lots Global

We issue refunds for digital products within 7 days of the original purchase of the product.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

To place a refund, return or exchange request for the Order that You placed with Lots Global, contact Lots Global via email at support@lotsglobal.com, or via Lotsglobal.com no later than seven (7) days after You submitted the Order to Lots Global, and provide Us with the Order number and the reason for Your request to Lots Global, in its sole discretion, may grant extensions to this seven (7) day period.

Lots Global will review Your request, and will generally notify You via email of the results within two (2) Business Days.

NOT WITHSTANDING ANYTHING TO THE CONTRARY, Lots Global WILL NOT ISSUE A REFUND, OR ACCEPT A RETURN OR EXCHANGE, IF YOU HAVE BROKEN THE SEAL OF THE PRODUCT; DOWNLOADED THE PRODUCT; OR THE NATURE OF THE PRODUCT IS SUCH THAT A RETURN IS NOT FEASIBLE, WHICH FEASIBILITY SHALL BE AS DETERMINED BY Lots Global IN ITS SOLE DISCRETION (E.G., PRODUCT WAS CUSTOMIZED FOR YOU).

Shipping expenses are non-refundable, and return shipping of the relevant Products will be at Your own expense; however, Lots Global will bear the return shipping expense if such Products are being returned because such Products, as delivered, are not in accordance with the Order. Any return of the relevant Products by You shall be made to the mailing address specified by Global in the delivery details that accompanied the Products. If you cannot locate the delivery details with the return mailing address, please contact Lots Global as per the details mentioned above. Products sent to Lots Global for return or exchange must be unused, in same condition in which You received them, and in the original packaging with all of the materials that accompanied the Products (however, please keep the receipt for Your records). After we receive the returned Products, we will inspect them and notify You as to whether the return is approved.

If You elected to pay for the Products by check or money order, and We have not received Your check or money order within thirty (30) days after you submitted the Order, Lots Global reserves the right to automatically cancel that Order at any time after the expiration of said thirty (30) days.

Some Products have additional conditions for refund, return and exchange requests, which conditions are as described in the Order form for Your Order, or in the materials that accompanied the Products (“Product Terms”). Please read the Product Terms carefully before contacting Lots Global with Your refund, return or exchange request. In the event of a conflict among the terms and conditions of this Refund Policy and the terms and conditions of any Product Terms, the terms and conditions of this Refund Policy shall prevail.

If Your refund request is granted by Lots Global, Lots Global will generally provide the refund as follows:

A. Credits for payments made by credit card or debit card will be processed by Lots Global within one (1) Business Day (You will receive the credit within a certain amount of days, depending on Your card issuer’s policies);

B. Refunds for payments made by wire transfer or check will be processed by Lots Global within seven (7) Business Days, and You shall bear the expense of sending the refund via wire transfer;

C. Credits for payments made via PayPal will be processed by Lots Global within one (1) Business Day (You will receive the credit within a certain amount of days, depending on PayPal’s policies);

D. Payments made by other methods will be processed by Lots Global within five (5) to seven (7) Business Days, and Lots Global may require that You bear the expense of issuing such refunds.

If applicable, Lots Global reserve the right to delay the refund until We have received a letter of Product destruction that has been signed by You, or We have received the returned Product in the condition required by this Refund Policy.